Next Events: San Antonio Sneaker Summit November 25, 2023 2-7 pm~Sneaker Con Houston December 9, 2023 12-7 pm~Htown Sneaker Summit December 17, 2023 3-8 pm

Frequently Asked Questions

Check out our frequently asked questions below. If you can't find your answers, please contact us.

Product

Are your products authentic?
All of our products are guaranteed 100% authentic. 

Shipping

When do orders ship out? 
Orders ship out 2-3 days from dates of purchase.  Arrival dates are not guaranteed. Packages ship Monday-Friday only.  Packages do not ship on the weekend.  Our methods of shipping are USPS, UPS, and Fed EX.  We decide what shipping service to use based on the weight of the package. 

Returns

What is your return policy?
All sales are final. No refunds, exchanges, or returns.
You can always contact us for any questions at support@21sneakershtx.com.

Damages and issues
Please inspect your order upon receiving it and contact us immediately at support@21sneakershtx.com if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.  Please provide your first and last name, email (used when ordering), phone number, address and photos of damages/issue.